Your website can work the phones:
a digital & automation roadmap

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What's live today Live

Your current site ships 102 scripts on its homepage and gives leads no structured path. The new one fixes both.

Phase 1

The lead engine Ready to build

Right now, a website enquiry sits in an inbox until someone checks it. Phase 1 makes every lead route itself, instantly.

• Instant alerts: every enquiry and referral emails your team within seconds, with all details ready to action.
• Living register: each lead also lands as a row in a shared spreadsheet: source, date, status. No retyping, nothing lost.
• Auto-acknowledgement: the enquirer gets a warm confirmation immediately, with your one-business-day promise and after-hours contact info.
• Referral fast lane: support-coordinator referrals are flagged and routed separately, because they are the highest-value lead you get.
• Weekly digest: a Monday morning summary of the week's leads, response times and follow-ups owed.

Built so a lead is never lost: if any one channel fails, the others still deliver.

Phase 2

Grow the assistant v1 live Upgrades ready

The assistant already answers from your site's content. Next, it starts earning its keep:

• Chat-to-lead: when a conversation shows intent ("do you have vacancies in Penrith?"), the assistant offers to take contact details and files the lead into the same engine as your forms.
• Warm handover: one tap from chat to a pre-filled referral form or a phone call.
• Question analytics: a monthly report of what visitors actually ask. It's free market research, and it tells us what your website should say next.
• After-hours triage: out of hours, the assistant sets expectations and captures the enquiry rather than losing the visitor.

Phase 3

Connect the software you already use Scoped with you

We don't assume what you run. Once we sit down and map your current tools, we wire the website and lead engine straight into them. As a guide, here's what other NDIS providers typically use in each category, and what we automate when we connect it:

Already using something not listed here? Almost everything has a door we can connect to. If it doesn't, that's useful to know too.

Phase 4

Communications that run themselves Optional add-ons

Phase 5

See everything in one place After phases 1–3

• Monthly scoreboard: leads by source, response times, conversion to intake, vacancy pipeline, top chatbot questions, site traffic (privacy-friendly analytics, no cookie banner needed).
• Compliance calendar: automated reminders for worker screening renewals, training expiries and policy review dates, with a tidy audit trail for when the NDIS Commission comes knocking.
• Complaints & feedback log: your website's feedback page feeds a register with acknowledgement timers, matching Practice Standards expectations.

Housekeeping

Website launch checklist

Before or alongside Phase 1, your site moves from the preview link to philterryhealthcare.com.au:

• Domain cutover with a full redirect map, so your existing Google rankings transfer instead of dying
• Your email kept safe during the move (the current mailbox stays untouched)
• Google Search Console + Business Profile tune-up
• From you: ABN and NDIS registration number for the trust bar, house details (bedrooms, SDA categories, vacancies), camera-original house photos, and testimonial consent confirmation

The plan

Phased roadmap

Effort shown as build days to help sequencing; each phase gets a fixed quote on approval. Phases 3–5 can run in any order.

Next step

Say the word

Have a look around your preview site, ask the assistant something tricky, and pick the phases that matter most to you. Phase 1 is the one we'd start tomorrow: it turns your website from a brochure into the front desk that never sleeps.

Norai · alex@norai.com.au · Preview: pthealth.norai.com.au